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人类已进入21世纪，科学突飞猛进，知识经济初见端倪，特别信息技术和网络技术的迅速发展和广泛应用对社会、经济、军事、科学和文化等领域产生越来越深刻的影响，正在改变着人们的工作、生活和交流方式。通过以前所采用的人工管理的方法来完成移动端客户管理中的各项工作，不仅效率低，而且不能及时准确了解客户的需求。近几年，随着计算机技术和信息管理技术的发展，建立基于Internet的移动端客户在线交流管理系统来管理移动端的各项工作成为了我国大多数移动端管理的一个发展方向。
本文所介绍的移动端客户投诉跟踪服务系统是基于开放的web服务器应用程序开发设计的，其主要特性是能动态完成信息的传递，具有高效的交互性，更有效的处理用户投诉内容，且具有更简单，更方便的数据库访问方法，易于维护和更新。本系统采用Html5、JavaScript等语言开发网站页面，用JSP、Java的技术实现动态设计，用SQL Server作为系统数据库。本系统根据实际的需求而设计，采用MVC模式和JSP+JavaBean模式，使得系统的安全性、可维护性、重用性和可扩展性都大大提高。本网站以移动端客户投诉跟踪为主，已经基本上成功地实现了设计要求，实现了用户的登录、注册、投诉跟踪，管理员的登录、管理投诉信息等功能，为广大用户提供一个借助网络进行“诉苦”的平台，也是网络与现实最贴近的实用型平台。
关键词：JSP JAVA SQL Server 投诉跟踪
In 21th century, with the rapid development of science and the emergence of knowledge economy, the rapid development and wide application of special information technology and network technology have more and more profound influence on the social, economic, military, scientific and cultural fields. Is changing the way people work, live and communicate. Through the manual management method used in the past to complete the work of mobile customer management, not only low efficiency, but also not timely and accurate understanding of customer needs. With the development of computer technology and information management technology, the mobile client online communication management system based on Internet is established to manage The work of mobile terminal has become a development direction of most mobile terminal management in our country.
This paper introduces the mobile terminal customer complaint tracking service system is designed and developed based on open web server application, its main characteristic is able to complete the dynamic transmission of information, high interactivity, handling customer complaints and content more effectively, and has a more simple, more convenient database access method, easy to maintain and update. The system uses Html5, JavaScript language to develop web pages with JSP, realize the dynamic design of Java technology, using SQL Server as database system. This system is designed according to the actual demand, using MVC mode and JS P JavaBean mode makes the security, maintainability, reusability and expansibility of the system greatly improved. The functions of complaint tracking, administrator's login and managing complaint information provide a platform for users to "complain" with the help of the network. It is also the practical platform that the network is closest to the reality.
Keyword: JSP JAVA SQL Server complaint tracking
